Shipping policy

Bosuprep Shipping Policy

Last updated: 16 October 2025

At Bosuprep, we’re dedicated to delivering freshly prepared, nutritious meals straight to your door. Because our products are perishable, specific delivery conditions apply to ensure they reach you safely and in top condition.

1. Delivery Areas

We currently deliver throughout most of the United Kingdom, excluding:

  • Northern Ireland
  • The Channel Islands
  • Certain remote Scottish postcodes

You can confirm if we deliver to your postcode at checkout.

2. Delivery Days & Times

We deliver twice a week using The DPD Group’s next-day delivery service:

  • Sunday Deliveries: Orders must be placed by Wednesday at 23:59
  • Wednesday Deliveries: Orders must be placed by Saturday at 23:59

Deliveries typically arrive between 8am and 8pm on the scheduled day. Please ensure someone is available to receive your order.

3. Delivery Fees

  • Standard delivery (DPD next-day service): £7.00
  • Free delivery on orders over £100

Delivery fees are calculated automatically at checkout before payment.

4. Order Processing

All meals are prepared fresh to order. Orders placed before the stated cut-off times are processed and dispatched accordingly.

During busy periods, please allow up to 48 hours for dispatch. Once an order has been processed and dispatched, it cannot be amended or cancelled.

5. Perishable Goods Policy

Because our meals are perishable, please note the following:

  • Once dispatched, orders cannot be cancelled or refunded.
  • If no one is home, your parcel may be left in a safe place or with a neighbour at the courier’s discretion.
  • Couriers cannot return perishable items to sender.
  • Bosuprep cannot accept responsibility for spoilage due to:
    • Missed deliveries
    • Incorrect address details
    • Customer unavailability

Please make every effort to ensure someone is available to accept your order on the delivery day.

6. Packaging & Temperature Control

All meals are packaged in insulated, recyclable boxes with ice packs to keep contents chilled for several hours after delivery. Please refrigerate your meals immediately upon receipt.

7. Delivery Issues or Damages

If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery at:

📧 bosuprep@gmail.com

Include:

  • Your order number
  • Photos of the packaging and contents

We’ll review and arrange an appropriate resolution, such as a replacement or credit, where applicable.

8. Delivery Delays

We work closely with The DPD Group to ensure timely delivery. However, delays may occasionally occur due to traffic, weather, or other circumstances beyond our control. We will always communicate updates where possible and do our best to minimise disruption.

9. Contact Us

For questions or concerns about shipping or delivery, please contact our support team:

📧 bosuprep@gmail.com
🕒 Customer Service Hours: Monday – Friday, 9am – 5pm